Privacy Policy

Contact Details

Personal Data We Process

EHBO Bureau processes your personal data because you use our services and/or because you provide this data to us yourself.

Below you will find an overview of the personal data we process

• First and last name
• Address details
• Telephone number
• Email address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
• Data about your activities on our website
• Internet browser and device type

Special and/or Sensitive Personal Data We Process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at [email protected], and we will delete this information.

Purpose and Legal Basis for Processing Personal Data

EHBO Bureau processes your personal data for the following purposes:

• Processing your payment
• Sending our newsletter and/or promotional material
• To be able to call or email you if necessary to carry out our services
• To deliver goods and services to you

Automated Decision-Making

EHBO Bureau does not make decisions based on automated processing on matters that can have (significant) consequences for individuals. These are decisions made by computer programs or systems, without human involvement (for example, an employee of EHBO Bureau).

How Long We Retain Personal Data

EHBO Bureau does not retain your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods for the following (categories of) personal data:

(Category) personal data > Retention period > Reason

Sharing Personal Data with Third Parties

EHBO Bureau does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. EHBO Bureau remains responsible for these processing activities.

Cookies or Similar Technologies We Use

EHBO Bureau only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone during your first visit to this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preference settings. They also allow us to optimise our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all previously stored information via your browser settings.

Viewing, Modifying or Deleting Data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent you may have given for data processing or to object to the processing of your personal data by EHBO Bureau, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation designated by you.

You can send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to [email protected].

To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and citizen service number (BSN). This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

EHBO Bureau also wishes to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How We Secure Personal Data

EHBO Bureau takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or email [email protected].