Terms and Conditions

1. Applicability

• These general terms and conditions apply to all offers and agreements of clients or (potential) participants with regard to courses, workshops, training sessions and informational sessions.
• An agreement regarding the attendance of a course, workshop, training session or informational session is established by the submission of an application form by the participant and the provision of a confirmation of registration by EHBO Bureau.

2. Registration

• Registration for the workshop can be done via the website www.ehbobureau.nl using the registration form.
• After registration, the participant will receive a confirmation of receipt via email, which finalises the registration.
• All courses, workshops, training sessions or informational sessions are held subject to sufficient registrations.
• Registration takes place in order of receipt of applications.
• Each workshop or course has a limited number of places available. The number ranges between 6 and 14 participants per workshop or course. Once a workshop or course is fully booked, registration is automatically closed and it is no longer possible to book a place via the website.
• If a workshop is fully booked, you can email [email protected] to register for the waiting list. Put 'waiting list [relevant workshop or course]' in the subject line of your email. Include your full name and telephone number. If a place becomes available, we will contact you as soon as possible.
• By registering, you agree to the terms and conditions.

3. Participation Costs

Participation costs are determined per workshop or course. A participant is registered once the participation costs have been received by EHBO Bureau. Participation costs must be paid in advance by means of iDeal or bank transfer. If you have a discount code, you must enter it during the payment process on the registration form. After payment, discount codes can no longer be entered, nor will refunds be issued to compensate for them.

4. Cancellation by the Participant

Cancellation must be done via email. The following provisions apply:

• If you cancel up to 4 weeks before the start of the course, you will receive a full refund of the course fee.
• Within 4 weeks before the start of the course, you can only reschedule your participation (see section 5).
• In the event of a no-show during the workshop, no course fee will be refunded.

5. Rescheduling by the Participant

You can reschedule your place to a different date for 50% of the course fee. In consultation with EHBO Bureau, you can determine the new course date and location, subject to availability.

6. Rescheduling by EHBO Bureau

• EHBO Bureau reserves the right to reschedule the workshop in the event of insufficient registrations. In this case, the participant is entitled to a refund of the course fee. EHBO Bureau will notify the participant by email no later than 5 working days before the workshop evening or day (except in the event of force majeure) of the rescheduling. The participant will be informed via email and will have the option to reschedule the workshop or course free of charge in consultation.
• EHBO Bureau reserves the right to change the location or modify the date of a workshop or course where necessary.
• EHBO Bureau is entitled to replace the instructor with another instructor in the event of illness, or to cancel the offered workshop or course. In the event of cancellation, the registration will be rescheduled to a different date at no cost in consultation, and the course fees will be refunded.

7. Liability

EHBO Bureau shall not be liable for any direct or indirect damage to (the property of) the client or participant, regardless of the cause, unless there is intent or negligence on the part of EHBO Bureau. EHBO Bureau shall not be held liable if the participant has the ability to directly approach their insurance company or that of a third party regarding the occurrence of the damage.

8. Complaints

If you have a complaint or believe that EHBO Bureau is not fulfilling the obligations arising from this agreement, or is doing so insufficiently, we ask you to contact us by telephone or email so that we can work towards a solution together.

9. Confidentiality

• All course material and supplementary documentation are protected by copyright and may not be copied, reproduced or otherwise duplicated and/or made public.
• Making visual recordings of (part of) workshop or course material is not permitted. The participant is not entitled to transfer or make available to third parties any course, workshop, training or educational material to which rights as referred to above belong to EHBO Bureau.
• Participants are obliged to maintain confidentiality towards third parties regarding all information they receive from fellow participants during sessions, the confidential nature of which the participants should understand.

10. Miscellaneous

• EHBO Bureau always reserves the right to change the content of workshops and courses and/or to modify prices.
• Parking costs and/or public transport costs are at the expense of the participant.
• If a participant causes a disturbance before or during a workshop or course, EHBO Bureau has the right to refuse or remove this person from the workshop, and to refuse them for subsequent workshops or course sessions. The participant will not receive a refund of the amount paid.